Return Policy

Returns & Exchanges
We accept returns and exchanges within 30 days of purchase. To be eligible for a return your item must be unused and in original packaging. The customer will pay for shipping costs unless an item is defective.  

​​

For defective items purchased more than 30 day ago please email us at info@twistedmotif.com so we can address the issue.​​

Shipping
Please send return/exchanges to:

Twisted Motif
PO BOX 152557
AUSTIN, TX 78715

​

Please include the following information:

• Your name

• Order number

• If returning, reason for return 

• If exchanging, include details of new product (size, style, etc.)

Note: When shipping a return/exchange you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

​

Timing
We will get to your package as quickly as we can, but please allow 1-2 weeks for returns and exchanges to be processed. 

​

Clearance and Sale Items (if applicable)
Only regular priced items may be refunded; clearance and sale items cannot be refunded. Non-clearance items purchased with a discount code may be refunded. 

​

Holiday/Gift Policy
If an item was purchased as a gift and needs to be returned/exchanged after 30 days of purchase please email us at info@twistedmotif.com to see how we can help.